Refunds.

Change of mind

FIELD EXPLORER is digital software supplied immediately after purchase.

A change-of-mind refund may be requested within 7 days of purchase provided the FIELD EXPLORER licence has not been activated.

Once a licence has been activated, change-of-mind refunds are not offered.

Faults and consumer guarantees

This change-of-mind policy does not limit rights or remedies that cannot lawfully be excluded. If FIELD EXPLORER has a major problem, is materially different from its description, or otherwise fails an applicable consumer guarantee, the remedy required by applicable law remains available.

Monthly cancellation

Cancel renewal at any time on the Manage / Cancel subscription page. Cancellation is separate from a refund: the paid period remains available and does not automatically produce a prorated refund. Existing refund terms and statutory consumer rights remain unaffected. A refunded or reversed subscription payment may remove access for the affected period.

What happens to the licence after a refund

If a payment is refunded, reversed or otherwise returned, the associated FIELD EXPLORER licence may be revoked. A revoked licence will be rejected the next time FIELD is able to contact the licence service when the application starts.

If the computer is offline or the licence service cannot be reached, FIELD may continue to operate until a later launch when the licence service can be contacted.

Before requesting a refund for a technical problem

If the issue appears to be installation, model compatibility, GPU memory, a missing model companion file or another setup problem, the FIELD guide may resolve it quickly. Requesting support does not reduce any rights you may have under applicable law.